ph62.com Privacy Policy

01 Introduction

Welcome to ph62.com ("we," "us," or "our"). This Privacy Policy governs the collection, use, storage, and disclosure of personal information provided by users ("you" or "the user") when accessing or using the ph62.com platform, including its website, mobile-optimized pages, and any related services offered to players in the Philippines and other permitted jurisdictions.

By registering an account, accessing the platform, or using any of our services — including casino games, sports betting, bingo, slots, and live dealer games — you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately.

02 Information We Collect

ph62.com collects personal information that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of our platform. The categories of information we collect include:

2.1 Information You Provide Directly

• Full legal name, date of birth, and nationality
• Email address, mobile number, and residential address (including city — Manila, Cebu, Davao, Quezon City, Makati, or elsewhere in the Philippines)
• Government-issued identification documents (e.g., PhilSys ID, passport, driver's license) for KYC verification
• Financial information including preferred payment methods (GCash, PayMaya, BPI, BDO, Metrobank) and transaction history
• Username, password (stored in hashed form), and account preferences
• Communications you send to our customer support team

2.2 Information Collected Automatically

• IP address, device type, operating system, and browser type
• Pages visited, time spent on pages, and navigation patterns within ph62.com
• Session data, login timestamps, and game activity logs
• Cookie data and similar tracking technologies (see Section 7)
• Geolocation data (country/region level) to verify eligibility and comply with jurisdictional restrictions

2.3 Information from Third Parties

• Identity verification data from KYC/AML service providers
• Payment confirmation data from payment processors and e-wallet providers
• Fraud detection signals from security and risk management partners

03 How We Use Your Information

ph62.com uses the personal information we collect for the following purposes, all of which are grounded in legitimate business interests, contractual necessity, legal compliance, or your explicit consent:

• Account Management: To create, verify, and maintain your ph62.com player account.
• Service Delivery: To process deposits and withdrawals, facilitate gameplay, and provide customer support.
• Identity Verification (KYC): To comply with Know Your Customer and Anti-Money Laundering (AML) obligations as required under Philippine law and applicable gaming regulations.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
• Responsible Gaming: To monitor gameplay patterns and identify potential problem gambling behaviors, enabling us to offer appropriate support tools and interventions.
• Legal Compliance: To fulfill our obligations under applicable laws, regulations, and directives, including those issued by PAGCOR and other relevant authorities.
• Communications: To send you transactional notifications, account updates, and — with your consent — promotional offers and bonuses.
• Platform Improvement: To analyze usage data and improve the performance, features, and user experience of ph62.com.
• Dispute Resolution: To investigate and resolve disputes, complaints, or legal claims involving your account.

04 Legal Basis for Processing

ph62.com processes your personal data on the following legal grounds:

• Contractual Necessity: Processing is required to fulfill our obligations under the Terms and Conditions you agreed to upon registration.
• Legal Obligation: We are required by law to collect and retain certain data for KYC, AML, and tax reporting purposes.
• Legitimate Interests: We process data to protect the security of our platform, prevent fraud, and improve our services — provided these interests do not override your fundamental rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

05 Data Sharing and Disclosure

ph62.com does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Service Providers: We engage trusted third-party vendors (e.g., payment processors, KYC providers, cloud hosting services, customer support platforms) who process data on our behalf under strict data processing agreements.
• Regulatory Authorities: We may disclose information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other government bodies when required by law or court order.
• Fraud and Security Partners: We share data with fraud detection and cybersecurity partners to protect the integrity of our platform and our players.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity, subject to the same privacy protections outlined in this policy.
• With Your Consent: We may share your data with other parties if you have given us explicit permission to do so.

All third parties with whom we share data are contractually obligated to handle your information securely and in accordance with applicable data protection laws, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

06 Data Retention

ph62.com retains your personal data for as long as your account remains active and for a reasonable period thereafter, as required by law or legitimate business purposes. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with AML regulations.
• KYC documents are retained for the duration required by applicable Philippine law and PAGCOR guidelines.
• Customer support communications are retained for up to three (3) years from the date of the interaction.
• Marketing consent records are retained for as long as necessary to demonstrate compliance with consent requirements.

When data is no longer required, we securely delete or anonymize it in accordance with our internal data lifecycle management procedures.

07 Cookies and Tracking Technologies

ph62.com uses cookies and similar technologies to enhance your browsing experience, analyze platform usage, and deliver relevant content. The types of cookies we use include:

• Essential Cookies: Required for the platform to function correctly, including session management and security features. These cannot be disabled.
• Performance Cookies: Collect anonymized data about how users interact with ph62.com, helping us identify areas for improvement.
• Functional Cookies: Remember your preferences (e.g., language, display settings) to provide a more personalized experience.
• Analytics Cookies: Used to understand aggregate user behavior and improve platform performance. Data collected is anonymized where possible.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the ph62.com platform. We do not use cookies to track your activity on third-party websites.

08 Data Security

ph62.com implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include:

• AES-256 encryption for data at rest and TLS 1.2/1.3 for data in transit
• Multi-factor authentication (MFA) options for player accounts
• Regular security audits, vulnerability assessments, and penetration testing
• Strict access controls ensuring only authorized personnel can access personal data
• 24/7 monitoring for suspicious activity and potential data breaches
• Incident response procedures to address and notify affected users of any confirmed data breach in a timely manner

09 Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal information held by ph62.com:

• Right to Be Informed: You have the right to know what personal data we collect and how it is used.
• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing or other purposes based on legitimate interests.
• Right to Data Portability: You may request a structured, machine-readable copy of your personal data where technically feasible.
• Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 12 of this policy. We will respond to all verified requests within thirty (30) calendar days.

10 International Data Transfers

ph62.com primarily processes and stores data within secure data centers. In some cases, your personal data may be transferred to or processed in countries outside the Philippines — for example, when using cloud-based service providers or international payment processors.

When such transfers occur, ph62.com ensures that appropriate safeguards are in place, including contractual clauses that require the recipient to protect your data to a standard equivalent to that required under Philippine law. We do not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards.

11 Changes to This Privacy Policy

ph62.com reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Display a prominent notice on the ph62.com platform for a reasonable period following the change
• Where required by law, seek your renewed consent for any new processing activities

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of ph62.com after any changes have been posted constitutes your acceptance of the updated policy.

12 Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to our Data Protection Officer (DPO):

• Platform: ph62.com
• Email: [email protected]
• Response Time: Within 30 calendar days of receiving your request

You also have the right to escalate unresolved concerns to the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph (please type this address manually into your browser).